Location: Dubai, UAE
Role Overview
We are looking for a client-focused, sales-driven, and highly organized Relationship Manager to promote, sell, and manage Smart Zone’s concierge and business support services. This role combines sales, relationship management, and service coordination, ensuring clients receive a seamless experience from the initial consultation through to successful service completion.
The ideal candidate is passionate about building long-term client relationships, identifying business opportunities, and delivering exceptional post-sale support while coordinating with internal teams to ensure timely execution of every service.
Key Responsibilities
Sales & Business Development
- Actively promote and sell Smart Zone’s concierge and business support services to new and existing clients.
- Understand client requirements and recommend the most suitable services and solutions.
- Follow up on leads, convert inquiries into sales, and achieve monthly sales targets.
- Identify upselling and cross-selling opportunities throughout the client lifecycle.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
- Maintain accurate client records, sales activities, and pipeline updates in the CRM.
Client Relationship & Service Coordination
- Manage clients from onboarding through successful completion of the services purchased.
- Collect, review, and verify all required documents for processing.
- Coordinate appointments for medical examinations, biometrics, Emirates ID, embassy visits, and other government-related requirements.
- Liaise with internal teams, PROs, and external partners to ensure services are completed efficiently and within agreed timelines.
- Track service progress and proactively update clients throughout each stage of the process.
- Handle client inquiries professionally while managing expectations and ensuring a premium customer experience.
- Ensure all purchased services are delivered accurately, promptly, and to the highest quality standards.
- Accompany clients to external appointments when required.
Services to Promote & Manage
The successful candidate will be responsible for promoting, selling, coordinating, and managing Smart Zone’s full range of concierge and business support services, including but not limited to:
- Golden Visa
- Employment Visa
- PRO Services (Emirates ID, visa applications and renewals, trade license renewals, government transactions, etc.)
- Document Attestation & Legalization (MOFA, embassies, notary public, etc.)
- Bank Account Opening Assistance
- Accounting, Bookkeeping & Tax Services
- Trademark Registration & Intellectual Property Support
- Office Setup, Virtual Office & Mail Management
- Business Licensing & Corporate Documentation
- Other value-added corporate, immigration, and concierge services offered by Smart Zone.
Required Skills & Experience
- 2–3 years of experience in sales, relationship management, concierge services, customer service, or client operations within the UAE.
- Previous experience in business setup, immigration, PRO services, corporate services, or hospitality is an advantage.
- Strong sales mindset with proven ability to close deals, upsell, and cross-sell services.
- Good understanding of UAE immigration procedures, ICP, MOHRE, visa processing, and document attestation processes.
- Excellent communication, negotiation, and interpersonal skills.
- Highly organized with strong coordination, follow-up, and time management abilities.
- Client-focused with a proactive, solution-oriented mindset.
- Experience using CRM systems and document tracking tools.
- Professional presentation and willingness to attend external client appointments when required.
- Fluency in English; additional languages are an advantage.
Why Join Smart Zone
- Be part of one of the UAE’s leading corporate and business setup service providers.
- Enjoy a high client-facing role with strong earning potential through performance incentives.
- Work with a diverse international client base and a multicultural team.
- Gain exposure to UAE corporate, immigration, and concierge services.
- Excellent opportunities for career growth and professional development.
